Obviously there is great potential for neighbour disputes in EMC, as well as domestic ones. Careful handling of the situation with tact and diplomacy will allow a mutually satisfactory resolution to be found. You should avoid confrontation at all costs. By following these simple rules, it should be possible for EMC problems to be resolved amicably
In difficult cases it may be necessary to call in the Radiocommunications Agency. You should provide your neighbour with the agency's contact details if it appears necessary. Explain the function of the RA in these circumstances, and that it is normal for the person sufferiung the interference to request their attention to the problem.
The RA will want to inspect your station to ensure that it is functioning correctly, and that you are complying with your licence terms and conditions. You should treat this visit as one from a freindly peer. The RA will be able to advise you on how to rectify any problem they find, or point out to you any error you have made which may have contributed to the problems. It is in your interest to cooperate fully with the RA officer, from whom much can be learned if approached with the correct attitude.
Once inspected, the RA officer will inform the complainant that your station is in order, if that is the case. He will then want to check the complainant's equipment before suggesting possible remedies.
Radiocommunications Agency Tel: 020 7211 0211 |